Visser Labs

1. Open the Home tab
2. From the active Page (e.g. My Sugar) click the downward arrow
3. Expand the menu and select Add Dashlets
4. From the Modules tab select My Open Cases; your new dashlet will appear at the top of the list on your current Page
5. From the right-side controls on your new dashlet press the edit symbol
6. Change the Title field to Unallocated Incidents
7. Set the Team Id to Support
8. Set the Status to New
9. Ensure the Assigned To combo box is empty
10. Press the Save button

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About the Author - Michael Visser is the founder of Visser Labs. He works as a professional Front-end Web Developer, loves Wordpress, Joomla and helping people get more out of their sites.